Since Easy Translate Online is offering translation service we do not usually issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site. However, we realize that exceptional circumstance can take place with our services. Therefore, we DO honour requests for refunds for the following reasons:
- Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance immediately.
- Downloading: it may happen so that you are having problems while downloading the document. Claims regarding such issues must be submitted to “immediately by means of the contact us page. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;
- Major defects: although all the documents are passed via our quality control agents before release, unexpected errors may occur. Such issues must be submitted to us immediately. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full.
Should you have any questions or concerns about our policies, please contact us. Please give it 12-24 hours for our Support Team to get back to you on the problem. Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner.
Thank you for using our services.